Yes, we ship internationally. No matter where you are. We ship our products to over 150 countries in the world.

It is varies depending on your country.  You can consult your custom for custom tax.  When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

No, you don’t need to pay any tax for your order.  However, we are not responsible in any custom tax when the products shipped to your country.  When ordering from hotimprints.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to all countries  may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please email us in advance for accurate pricing.  You can make your purchase by Western Union to the following:

Receiver: Chan Chun Man

Destination: Hong Kong

We used 2checkout.com system for payment system.  If you cannot see your country in the list, you cannot make your purchase by credit card.  However, we welcome your order by bank transfer and Western Union money transfer.  Please email us for more detail.

For security reason, we will require some clients to send us their copies of credit card (Front and Back) plus either their passport or ID card for verification in some order.

All of our machineries come with 1 year worldwide warranty and all of our products are UL (Underwire Laboratory) licensed.

We will only ship to the billing address and we do not accept order to PO Box address.  We need your signature when you receive the package.  We will normally ship by air mail or courier to your address.

We will ship all order within 72 hours when we confirmed the payment.  Your shipment will receive about 1 to 3 weeks depending on your location by sea.  For normal air, it will take about two weeks and it will take about 5 to 7 business days by Fedex or DHL.

All of your credit card payment will be process by 2checkout.com  This is the most secure payment system available in the market.  All of the information in this website is secure by Startech SSL 128 bit certificate and Sitelock to ensure all the information are encrypt and secure.

Our Metal Type Sets, Foils, Pencil Attachment, Open Chase, Adaptor, Line Holder are universal adaptable for other brand of hot stamping machine, namely Kingsley.  If you are not sure if our accessories can fit your machine, please contact us.

Yes, we had been manufacturing hot stamping machines and related accessories for over 30 years. We had our own factories located in United States and China. Our machines simply the best.

Yes, you can request DHL, Fedex or other courier services.

Yes, all products come with 1 years warranty with unlimited parts replacement.

We accept VISA and Master card through 2checkout.com.  We also accept bank wire transfer and Western Union payment.  For more detail, please contact us.

We are sorry that we cannot refund your machine due to expensive shipping cost and we are confident that our quality can meet the highest standard.  However,  we will guarantee your machines and accessories for one year warranty with unlimited parts replacement service.  In addition, we can exchange your products if it is defective.

We will normally ship your order by air or courier.  however, you can request to ship by DHL or Fedex with extra costs.

All of our products are originally designed from United States and patented worldwide.  We have our own factory located in China with over 1 millions facilities to produce and test every single parts of the products.

Because we had been manufacturing hot stamping machines and related accessories for over 30 years and we can provide excellence quality and customer services. In addition, we provide parts replacement free of charge. We had extensive procedures to make sure our quality meet the highest standards.